1. What are the costs involved and what does that include?
2. Are there additional fees and what are those?
3. How many days a week will you train my horse?
4. How long is your typical work session?
5. When not training my horse. what are the other options for exercise?
6.What kind of turnout time does my horse receive?
7. Who will actually be training my horse?
8. Do you have an evaluation period?
9.How often should I expect updates on my horse?
10. How long should I expect the training process to take?
11. Do you have a policy on visiting my horse?
12. What do you feed my horse? Supplements?
13 How close is your vet?
14. What should I expect for general vet costs?
15. What should I expect for vet costs prior to and during a horse show?
16. Why are these costs necessary?
17. How many horses do you have in training?
18. With the exception of life saving measures, will I be consulted before my horse receives any medications?
These are some ways to improve communication.
1. Make sure all fees are explained up front.
2. Have frequent contact with your owners. Phone calls, text messages or e-mail
3. With today’s technology it is very easy to shoot a short video of their horse on regular basis. This goes a long way.
4. When discussing important issues, follow up with an e-mail or text so that everyone is clear on what was discussed.
5. Include your client in discussions with your vet.